Your personal data is stored with full security at Casino Bonus. This page explains in detail what information is collected, why it's collected, and what rights you have.
How Casino Bonus is committed to protecting your data
Every piece of your data at Casino Bonus is protected with military-grade 256-bit SSL encryption. Data stored on our servers is also secured under a separate layer of encryption.
Casino Bonus never sells your name, phone number, or gaming data to any advertiser or third party — not under any circumstances.
You have the right to view, correct, or request deletion of your data at any time. Casino Bonus processes such requests within 14 business days.
Casino Bonus only collects the data strictly necessary to provide its services. No unnecessary information is requested.
If you'd rather not receive promotional emails or messages, you can opt out at any time. Casino Bonus respects that choice and acts on it immediately.
Casino Bonus follows international data protection standards. Security is verified through regular third-party security audits.
This Privacy Policy applies to the Casino Bonus website, mobile app, and all associated services. By creating an account or using our services, you agree to this policy.
Casino Bonus collects data in three ways — what you provide directly, what is collected automatically, and what is received from third parties.
What you provide directly:
Automatically collected:
Casino Bonus uses your data only for specific purposes. Each purpose is clearly outlined below:
| Purpose of use | What data is used | Legal basis |
|---|---|---|
| Account Management | Name, email, mobile number | Contract |
| Identity Verification (KYC) | NID, proof of address | Legal obligation |
| Payment processing | Mobile banking details | Contract |
| Fraud Detection | IP, device, gaming patterns | Legal obligation |
| Customer support | Contact details, description of the issue | Contract |
| Promotional Offers | Gaming preferences, deposit history | Consent |
| Platform Improvement | Usage patterns (anonymous) | Legitimate interest |
Casino Bonus protects your data on multiple levels — covering both technical and organisational security measures:
In the event of any security breach, Casino Bonus will notify affected members within 72 hours and take immediate steps to resolve the issue.
Casino Bonus does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal requirements:
If you request account closure, Casino Bonus will delete all data — except what is legally required to be retained — within 30 days.
Casino Bonus takes your data rights seriously. You have each of the following rights and are free to exercise them:
You can request a full overview of the information Casino Bonus holds about you. A detailed report will be provided within 30 days of your request.
You can request corrections to any inaccurate or outdated information. Casino Bonus will action the correction within 14 working days.
You can request deletion of data that isn't subject to legal retention requirements. This is completed within 30 days of account closure.
You can limit how your data is used for specific purposes — for example, turning off marketing messages.
You can download the data Casino Bonus holds about you in a machine-readable format (JSON or CSV).
You can object to specific types of data processing. Casino Bonus is required to review that objection.
For any questions, requests, or complaints regarding this Privacy Policy, please contact Casino Bonus's data protection team:
Casino Bonus takes your complaints seriously. If you are not satisfied with the resolution, you have the right to escalate your complaint to the relevant regulatory authority.
Before sharing personal information with any online service, it's worth knowing where that data goes. Many people in Bangladesh are hesitant to provide their mobile number or national ID details — and for good reason, given how often such data is misused. Casino Bonus addresses this head-on. Our privacy policy leaves nothing vague — it clearly states what data is collected, why it's collected, and where it goes.
A common concern is whether Casino Bonus will use your mobile number to send you ads. The answer is no — not unless you explicitly consent. During registration, the marketing messages option is turned off by default. You have to actively say yes. And even if you do, you can opt out at any time — via the unsubscribe link at the bottom of any email or through your account settings.
KYC, or identity verification, may feel like an inconvenience to some members — but it's primarily there to protect you. Imagine someone trying to open a Casino Bonus account using your national ID details. Without KYC verification through a selfie and original documents, that would be possible. This verification process blocks fraudsters and keeps your identity safe.
A note on payment data: Casino Bonus stores your bKash or Nagad number solely to process your transactions. This information is never shared with advertisers or third parties. The only connection made with your mobile banking operator is what is strictly necessary to complete your specific transaction — nothing more.
Cookies make a lot of people uneasy. Casino Bonus's cookie policy clearly explains which cookies are used and why. You have the option to disable everything except essential cookies. Analytics cookies collect data anonymously — meaning they track things like "how many users clicked this button" without identifying you personally. This helps Casino Bonus understand which features are working well and which ones need improvement.
The right to erasure deserves a little more explanation. When you close your Casino Bonus account, all data except what is legally required to be retained is deleted within 30 days. Legally required data refers primarily to transaction records — these must be kept for 5 years under financial regulations. However, Casino Bonus retains these records solely to meet regulatory obligations, not for marketing purposes.
At its core, Casino Bonus's privacy policy comes down to one thing — your data is yours. We use it to provide you with a service, not to run a business off it. If you have any questions or concerns, reach out directly — our support team is always ready to help.
Casino Bonus stores your personal and financial information with strict security measures. To learn more, visit our Terms & Conditions and Responsible Gambling page.
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